Terms & Conditions

Terms & conditions

Head Office
RMG
C-175 Setia Colony, St.6
Sri Ganganagar - 335001 (Raj.)
Cell : +91 94139-95885
email : rmgsoftware@gmail.com

Office Working Hours
Mon-Sat : 10:00 am to 7:00 pm (except national holidays)

Terms & Condition against use and development of Software / Website / other related jobs/orders :-

1. All subject to SRI GANGANAGAR JURISDICTION only.

2. Any furhter program upgrades / any changes in available option/facilities will be charged extra acording to work after two months from software Installation Date/Invoice Date whichever is first. So give all requirements in written before software development. (Local taxes extra).

3. No part of the ammended (billed) software may be copied, duplicated, distributed, rented, sublicensed, leased, decompile (reverse engineering) or reproduced by any means without written consent of RMG Infosys. All software(s) developed by RMG Infosys under copyright act.

4. All programs / Software(s) is supplied directly in executable form. You have to take backup Daily in Hard Disk and Removable Disk simultaneously.

5. Neither RMG Infosys not its employee/marketing agent/distributors/dealer/any type of authorised agent shall be held responsible for any loss or due to power/hardware failure or expenses incurred in the use of, repair to or servicing of the software.

6. Any ammendments/repair/service which you demand in written/mail, will be fullfill/deliver according to work order/requirement (minimum 10-15 days requires) from demand date and subject to availablity of staff and time. Software AMC will be charged annually 40-100% of first invoice upto 2 visits / online support (approx. duration 1-2 hours as per visit sheet) and 10% increament of AMC Amount per year. All previous dues/balance have to clear for future transaction otherwise license (also free/evalution/shareware version) of software use will be automatically cancelled or in illegal use. I/We have no objection by sms or email sent by RMG Infosys.

7. Work will be start after receiving 50-100% advance amount of estimate. After receiving order of software development or website design or any computer work have to issue work order contract duly signed include visit records (mail) in favour of RMG Infosys. After completion of Software/Website/ordered work, a work satisfaction certificate will be issue by customer in favour of RMG Infosys. Software visits is 10-20 Hours / upto 20 visits annually except training according to billed amount after that will be charged extra. Advance will not be refund in any case after receiving order. Due to security reasons, have to update software 3-4 times in a year (offline/online). Undecided work/unclear policy's company/firm's work order will be done on daily basis as per no.of persons minimum @Rs.3000-5000 per day as per office working hours (TA-DA Extra @ day basis). Software installation charges and training charges as per agreement or will be charged extra as per requirement and time as per computer(s) and trainee person(s).

* SOFTWARE license is offered for one year from the date of license/installation, after one year, license required to be renewed on the basis of license renewal charges. New versions of SOFTWARE in only available to CUSTOMER who pays license renewal charges before/on due date.
* Customization Charges will be extra as per requirments after development of software.
* Our all softwares will be single user and 2nd free user only for view
* Extra per user cost/company Rs.3000/- or as per software agreement.
* Online support or 2 free visits for installation, training & implementation as per availability of staff or time.
* Free online support after receiving request mail or message or call as per available staff and times.
* Extra visits charges Rs.800 @hour (TA DA will be charged extra).
* Extra training charges Rs.800 for @1 hours or Rs.4000 @Day Basis (TA DA will be charged extra).
* Our All Software's License fee & upgradation for 1 year only and after 1 year software license fee will be charge as per agreement or 40-100% of first invoice.
* Without paying software license fee any type of software support/service will not provide and software license automatically cancelled.
* User/Customer will provide latest computer(s), experienced hardware service provider and good & qualified staff/accountant/manager for opertaing of software provide by LICENSOR. Software's working and performance depends on staff, Networking and hardware.
* Free telephonic support/online assistance from local support service centres/customer care.

8. WEB related design, service and development one time charge after approval / confirmation by email or sms by authorized id of customer. Annual AMC will not accept. Each change will be charged according to work. All matter which will be publish on website provide by customer on email/sms/CD. Customer will be responsible, in case of providing any copyright matter/material. Each visit at customer's location will be chargeable according to spent time and distance. All previous dues/balance have to clear for future transaction otherwise license/services of all software/domain/hosting /any type of service provided by RMG will be automatically cancelled. Domains & hosting ownership transfer to user after clearance certificate against RMG Infosys’s invoice, dues or balance. Once site register / publish, advance will not be refund. Database related programming (source code) will not be given to customer. Data backup given to customer in text or compitable format. Please visit our services detail to see website design charges.

9. Out of station service or except 3 km from RMG Infosys Head Office will be charged on @hour basis and Travelling Exp.+Daily Allowance extra.

10. All software(s) developed by RMG Infosys under copyright act.

T&C are subject to change without prior notice.
E.& O.E.

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